at United Way of Central Alabama, Inc (view profile)
Location Birmingham, Alabama
Date Posted 10/09/2018
Category Information Technology
Job Type Full-time


Position Summary:

Responds to inquiries and requests for assistance with the organization’s computer systems or PC’s.  Identifies problems, troubleshoots and provides advice as needed.



·         Internal Customer Support for applications, web forms, Windows and Mac systems

·         Resolve helpdesk service request with minimal direction

  • Engage necessary support resources when needed, both internal and external to resolve problems
  • Install and support software, peripheral devices, and PC’s bot desktop and laptops
  • Maintain and update a work log on all open tickets daily. Communicate those updates as necessary on progress and status
  • Assist with data cabling and termination

·         Coordinate projects with Network Administrator

·         Continue to enhance knowledge and skills pertaining to the network and company (hardware and software).

·         Other duties as assigned



  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Strong knowledge of Windows OS and MS Office products
  • Strong troubleshooting skills
  • Ability to stay calm in stressful situations, especially when dealing with demanding customers and/or upper management
  • Ability to handle multiple competing priorities
  • Ability to work with minimal supervision
  • Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of support
  • Ability to adapt and learn new software and technologies quickly
  • Ability to lift computer equipment, including monitors and printers, which may weigh up to 60 lbs
  • MCP or MCSE preferred



High school education or equivalent required. Technical training and/or college degree preferred.



College degree, or Associate degree and 3 years related work experience, or equivalent non-degree training and 5 years related work experience required


Working Conditions:

Normal office hours with some but minimal overtime requirements; flexibility a must.

Dress is business casual (exceptions when job requires)



Valid driver’s license, reliable transportation and proof of automobile insurance



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