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at YWCA Central Alabama (view profile)
Location Birmingham, United States
Date Posted 11/14/2017
Category --
Job Type --


Position Summary:

Coordinates and provides coverage of 24/7 domestic violence crisis hotline; coordinates support group for children & teens exposed to domestic violence and serves as liaison to Junior League of Birmingham volunteers; provides supportive services to FVC clients.


Primary Responsibilities:

Recruit an adequate number of diverse crisis line volunteer candidates, and develop and consistently use screening tools to ensure acceptance of qualified volunteer candidates

Using a variety of staff resources and training tools, conduct a minimum of three crisis line training classes each year, more as necessary, to maintain an adequate number of volunteers

Maintain volunteer schedule two months in advance

Provide ongoing supervision and feedback for crisis line volunteers and interns

Maintain adequate and updated referral resources and supplies for crisis line operations

Maintain automated system for logging, tracking and analyzing call statistics, volunteer records, and referral resources

Develop and maintain program for recognizing and retaining volunteers

Assist with providing coverage of the crisis line and shelter supportive services

Provide case management to FVC shelter residents as needed

Conduct volunteer training for children & teen’s support group, “Children in Crisis (CIC),” three times per year

Coordinate weekly CIC support groups, ensuring supplies are purchased, lessons are prepared and volunteers are equipped to facilitate the program

Serve as liaison with Junior League of Birmingham volunteers to coordinate the implementation of CIC

Provide emergency night & weekend on-call coverage of crisis line and shelter supportive services on rotating basis

Represent the agency and/or program at meetings and community events as requested

Responsible for ongoing professional growth and knowledge of current developments within in the field

Adhere to the policies of the YWCA and program standards as approved by ACADV

Maintain accurate, detailed statistics and provide monthly and annual program reports as requested and required

Attend staff meetings

All other duties as assigned by FVC Director or Assistant Director of DVS

Knowledge, Skills and Abilities: 

Strong interpersonal, communication and crisis intervention skills

Ability to work under pressure in a crisis-driven, fast-paced environment

Ability to work within a team

Ability to recruit, engage, and retain quality volunteers program


Bachelor’s degree in human services or related field; Master’s degree preferred

Experience on crisis hotline or experience working in shelter preferred

Valid Alabama Driver’s License and driving record acceptable by agency’s insurance company

Ability to work some evening shifts, including a regular Monday evening shift

Physical Requirements:

Requires the physical mobility to sit and walk for moderate periods of time.

Requires the physical ability to occasionally carry or lift objects weighing up to 20 pounds.