Day House Manager

at YWCA Central Alabama (view profile)
Location Birmingham, United States
Date Posted 12/04/2017
Category --
Job Type --

Description

BASIC FUNCTION:

To provide supervision and life skills guidance to resident families for the YWCA Interfaith program, ensuring the smooth operation of the facility in a way that provides exceptional tenant services for residents while achieving the highest standards of compliance.

RESPONSIBILITIES:

Adhere to the policies of the YWCA and support its Mission and Vision.

Provide compassionate, empowering assistance to all residents in a manner prepares them to achieve the very best in their tenancy and in their lives.

Follow the procedures, schedules and practices established by the YWCA under the supervision of the Family Services Coordinator.  The day house manager will assist with scheduling.

Place work orders for repairs and schedule routine maintenance of the Interfaith facility in concert with the Building Services department as may be needed.

Maintain the inventory of household cleaning, laundry and maintenance supplies and acquire all food and household supplies and ensure maintenance of inventory and storage in a manner consistent with operational protocols and YWCA standards.  Day house manager shall coordinate with all house managers and receive their regular assessments of inventory, storage and distribution of these resources and ensure timely and ongoing communication with both house managers and the Family Services Coordinator both verbally and by maintaining properly updated shift change reports to this end.

Assist with reception and answering telephones to ensure calls to not go unanswered and that requests and inquiries are properly directed.

Conduct daily weekday inspections of resident rooms/suites and all common areas to ensure cleanliness, safety and good repair and to assist with the cleaning of the facility as may be needed.

Oversee inventory and receipt of all items received as donations.  The Day House Manager shall be responsible for sorting, preparing and ensuring appropriate distribution of these items, coordinating with other downtown YWCA staff as may be necessary or appropriate.

Supervise and assist as may be needed with meal preparation, serving and clean-up.

Receive and distribute all daily mail to appropriate staff and resident families.

Be available to work evening and weekend shifts if necessary due to scheduling issues or emergencies.

Assist with all tours and visits to the YWCA as may be required including representing the YWCA at meetings and community events as may be requested.

Actively participate in Housing Department meetings and work collaboratively with other members of the YWCA’s Housing Department in the fulfillment of the department’s obligations.

Perform all other duties deemed necessary for the smooth operation of the Housing Office and the YWCA, overall.

QUALIFICATIONS:

High School Diploma or GED

Experience supervising adults and children; experience as a shelter house manager, preferred

A passion and a capacity for work that improves opportunities for those in greatest need

Self-motivated and able to work with indirect supervision

The ability to sensitively work with diverse populations living below, at, or slightly above poverty

Excellent interpersonal skills with adults and children

Ability to communicate effectively and professionally with colleagues, tenants and the general public

Valid driver’s license and a driving record acceptable by the agency’s insurance company

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