|at ( view profile)|
|Location||Birmingham, United States|
Position is responsible for providing services to YWCA residents and for conducting intake and ongoing residential compliance in a way that provides exceptional housing and services for applicants and residents including those who are victims of domestic violence in both transitional and permanent settings while achieving the highest standards of compliance.
Adhere to the policies of the YWCA and support its Mission and Vision.
Provide compassionate, empowering assistance to all applicants and residents in a manner that prepares them to achieve the very best in their tenancy and in their lives, both directly through personal interaction and indirectly through work with other housing staff.
Field inquiries about YWCA’s housing opportunities and provide assistance and follow-up with interested applications providing appropriate information, resources and referrals as warranted.
Update and manage on an ongoing basis, all waiting lists for YWCA’s Housing; ensure compliance with YWCA’s Housing Tenant Selection Plans in the movement of potential and existing residents, into and out of, housing.
Responsible for marketing units, applicant intake, move-ins, and recertifications on a timely basis in a manner consistent with LIHTC, AHP, HOME, HUD and all relevant governing source compliance measures; provide appropriate orientation to new tenants.
Conduct comprehensive and ongoing accurate use of the YWCA’s property management software for all resident issues related to tenancy.
Work collaboratively with the Director of Building Services and/or designee(s) to ensure coordinator with the Housing Department in providing exceptional property management of the housing units.
Assist with hardcopy and electronic record-keeping, filing, copying and other administrative tasks related to housing operations. Provide assistance to the Director of Housing with creating, issuing, and filing notifications and correspondences to housing residents.
Preparation and maintenance of tenant materials and packets as may be needed.
Assist with all audit; funding or educational visits to the YWCA through public speaking and touring of the facilities as may be required including representing the YWCA at meetings and community events as may be requested.
Actively participate in all Housing Department meetings and work collaboratively with other members of the YWCA’s Housing Department in the fulfillment of the department’s obligations.
Provide on-call emergency assistance with unforeseen circumstances associated with tenancy and housing occurring during off-hours.
Perform all other duties deemed necessary for the smooth operation of the Housing Office and the YWCA, overall.
Bachelor’s Degree in human services or related field and three years experience providing direct services
A passion and a capacity for work that improves opportunities for those in greatest need and the ability to sensitively work with diverse populations living below, or slightly above poverty
Strong organizational skills and excellent attention to detail. Ability to multitask and incorporate multiple layers of housing compliance regulations and guidelines.
Excellent interpersonal skills with adults and children and crisis intervention experience.
Computer skills in word processing and a willingness to adapt to new software as may be needed
Ability to communicate effectively and professionally, both verbally and in writing, with colleagues, tenants and the general public
Valid driver’s license and insurance.
Please include a cover letter with your resume.